Payment Policy
PAYMENT OPTIONS
At Ellowena, we highly value your safety and convenience. We offer a variety of payment methods that are secure, easy to use, and comply with UK regulations.
CREDIT / DEBIT CARDS
Secure and Convenient Payments
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.
How to pay with your card:
1. Select “Credit/Debit Card” at checkout.
2. Enter your card details, including card number, expiration date, and CVV.
3. Complete the billing information as requested.
4. Confirm your payment, and you will be redirected to the order confirmation page.
You will also receive a confirmation email with your purchase details.
PAYPAL
Fast and Secure Online Payments
PayPal is available for quick and secure online payments. With PayPal, you can pay without sharing your financial details directly with us.
How to pay with PayPal:
1. Select “PayPal” at checkout.
2. Log in to your PayPal account or create a new one.
3. Choose your funding source (bank account, card, or PayPal balance).
4. Confirm the payment.
After the payment, you will be redirected back to our site for order confirmation.
APPLE PAY & GOOGLE PAY
Mobile and Contactless Payments
We also offer Apple Pay and Google Pay for seamless, contactless checkout.
How it works:
1. Choose Apple Pay or Google Pay at checkout.
2. Authenticate the payment using Face ID, Touch ID, or your device password.
3. Confirm your shipping and billing details.
4. Once approved, you will be redirected to the order confirmation page.
SECURITY AND PROTECTION
Your security is our highest priority.
All transactions on our website are encrypted using advanced SSL technology to guarantee privacy and data security. We continuously monitor and update our systems to meet the latest industry standards and comply with applicable regulations.
CUSTOMER SERVICE
If you encounter any issues or have questions regarding your payment, please contact our customer service team. We are here to assist you.
COMPANY INFORMATION
Trading Name: Ellowena (a trading name of Forvani Ltd)
Company Name: Forvani Ltd
Company Number: 16511557
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Email: contact@ellowena.com
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (UK time)