Payment Policy
Payment Policy
Accepted Payment Methods
At Ellowena, we value your security and convenience. All transactions are processed using secure and encrypted technologies that comply with UK and international standards.
- Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, Discover
- Digital Wallets: Apple Pay, Google Pay
- Express Checkout: Shop Pay
- Other: UnionPay, additional options may vary by device
Currency and Charges
All prices are listed and charged in GBP (£). No hidden fees are added beyond checkout. If your card is in a different currency, your bank may apply an international transaction fee.
When is Payment Taken?
Your payment will be captured at the time of order confirmation. If payment is declined, your order will not be processed.
Secure Checkout
All payments are processed via Shopify Payments using industry-standard SSL encryption and PCI DSS compliance. We do not store your full card information on our servers.
Refunds and Reversals
Refunds are issued only to the original payment method. After your return is received and approved, refunds are processed within 7 business days. Depending on your bank, funds may take up to 7 additional days to appear.
You will receive a confirmation email when the refund is issued. For full return information, please see our Return & Refund Policy.
Payment Support
If you experience any issues with your payment, contact our team:
- Email: contact@ellowena.com
- Phone: +44 20 3996 0834
- Support Hours: Monday to Friday, 9:00 am – 5:00 pm (UK time)
Company Information
- Trading Name: Ellowena (a trading name of Forvani Ltd)
- Company Number: 16511557
- Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK